Shipping Policy

We are committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 2 to 4 business days for anywhere in UAE. However in some cases, we may take longer, up to 6-7 working days, to ship the order as we may have to procure it from some other stores
We ship on all week days, excluding public holidays
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability

We will deliver UAE, GCC and international.

Delivery charge:-
Anywhere in UAE delivery Fees will be ZERO.

GCC delivery fees will be AED 60 per ABAYA (TAX5% inclusive)

The international delivery charge will be mentioned on the checkout page depending on the country and location.

Duration of Delivery:-

UAE
3 to 5 working days, however in some cases may take 7 to 10 days. 

GCC & international

7 to 10 working days, however in some cases may take 10 to 15 days.
For International orders, the customs clearance, and VAT charges need to pay by the customer.

Terms and Conditions may change

Since SensoUae may revise this agreement at any time, you should visit this page periodically to review the terms of your use.

• "Senso Garments Trading LLC"  maintains the sensouae.com site.
• “United Arab of Emirates is our country of domicile” and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
• ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
• ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
• ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
• ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
• ‘’User is responsible for maintaining the confidentiality of his account’’
  

Exchange Policy

SensoUae exchange policy allows you to exchange any product purchased online within 14 days of receipt You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved.

Return and Refund Policy

The customer from UAE will practice Exchange option only through any branches, no RETURN /REFUND

The customer from outside UAE is not entitled for return or refund.

Ordering Policy

• All Orders, booked and paid for, cannot be canceled.
  
• Terms & Condition of service apply
• For Order related queries, please contact Customer Service

Cookie Policy

Cookies are small bits of data cached in a user’s browser. https://www.sensouae.com utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.